We believe that literacy is a human right. It encompasses the ability to read with understanding, and to write to be understood. Literacy empowers adults affected by homelessness to take control of their own lives; without it their disadvantages are compounded.

Adults experiencing low literacy and homelessness should expect:

1. A range of local options to be available​ 

   1. to develop their reading and writing skills

   2. to enrich their experiences of literature through shared reading activities

2.  Homelessness and housing organisations

   1. to recognise and address literacy needs as a core part of their work

   2. to provide access to the technology that will assist their literacy, communication and engagement with the digital world

3. Learning providers

   1. to allocate the most skilled teachers and the most flexible provision to learners with the fewest literacy skills

   2. to offer sustained, specialist support for people with specific learning difficulties such as dyslexia

   3. to respond to the psychological needs of learners affected by trauma

4. National and local policy-makers

   1. to make addressing their literacy needs a higher priority

   2. to allocate resources to achieve these expectations